Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications, you agree to be bound by these Terms and Conditions.

Section 1: Introduction:

  • The domain name www.kaeclairs.com (hereinafter referred to as "Website") is owned by AVM Hotels Pvt Ltd

    • Section 2: Definitions:

    • 2.1. “Agreement” is a reference to these Terms and Conditions, any order, form and payment instructions provided to you;
    • 2.2. “Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;
    • 2.3. “you”, “your” and “yours” are references to you, the person accessing this Website and ordering any Goods or Services from the Website or from any other channel provided by kaeclairs
    • 2.4. “we”, “us”, “our”, and ” kaeclairs ” are references to the kaeclairs;
    • 2.5. “Goods”, “Items” is a reference to any goods which we may offer for sale from our Website from time to time;
    • 2.6. “Service” or “Services” is a reference to any service which we may supply and which you may request via our Website;
    • 2.7. “Participating supplier” is a third party, which has agreed to co-operate with us to prepare and/or deliver the Goods or Services.
    • 2.8. “Food Delivery” is a reference to perishable goods and to any form of delivery service, which both are provided by our partners and for both of which our partners take full responsibility.
    • 2.9. “Website” is a reference to our Website www.kaeclairs.com or our mobile applications on which we offer our Goods or Services.

    Section 3: Ordering

    • 3.1. Any contract for the supply of Food Delivery from this Website is between you and our Participating Suppliers; for the supply of Goods or Services from this website contact is between you and kaeclairs. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
    • 3.2. Food Delivery, Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.
    • 3.3. Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.
    • 3.4. When ordering from this Website you may be required to provide aphone number, e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
    • 3.5. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
    • 3.6. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the Participating Suppliers. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Participating Suppliers will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.
    • 3.7. If the ordered Food and delivery capacity is available, the Participating Supplier will accept the contract and confirm it to kaeclairs. If the details of the order are correct, the contract for the Food Delivery, Goods or Services will be confirmed by email or text message (SMS).
    • 3.8. The confirmation message/email will specify items ordered along with a receipt of payment.
    • 3.9. If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by email or text message (SMS) or phone call.

      • Section 4: Prices and Payment

    • 4.1. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
    • 4.2. All prices listed on the Website are correct at the time of publication and have been based on input received from the supplier; While we give great care to keep them up to date, the final price charged to you can change at the time of delivery based on the latest menu and prices. We also reserve the right to alter the Goods or Services available for sale on the Website.
    • 4.3. All prices for delivery by kaeclairs or a third party provider assigned by kaeclairs are correct at the time of publication. However, we reserve the right to alter these in the future
    • 4.4. The total price for Food Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be made by online e.g. net banking, credit or debit card or by cash on delivery (if available).
    • 4.5. In case of online payment, you must pay for your order before it is delivered. Our website is integrated with 3rd party payment gateways. We do not store any card or banking details on our website. For privacy policies and terms and condition, please refer to the relevant payment gateway’s website.

    Section 5: Delivery

    • 5.1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
    • 5.2. If delivery is done by its delivery partners, it is the Participating supplier sole responsibility to provide Food Delivery in a timely manner.
    • 5.3. In the case delivery is done by kaeclairs or a third party delivery partner assigned by kaeclairs, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by kaeclairs in either case.
    • 5.4. All orders are delivered by a reputable courier. We and the delivery will make every effort to deliver within the time stated. However, we will not be liable for any loss caused to you by ordering late.
    • 5.5. In case of a late delivery, the delivery charge will neither be voided nor refunded by kaeclairs.
    • 5.6. All risk in the Goods and the Food Delivery shall pass to you upon delivery.
    • 5.7. If you fail to accept delivery of Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you.
    • 5.8. Participating Suppliers, who will prepare your order, aim to deliver the product to you at the place and time of delivery requested by you in your order. However, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;
    • 5.9. Please note that it might not be possible for us to deliver to some locations. If this is the case we or our partner supplier will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address;
    • 5.10. The delivery of the items ordered will be attempted only ONCE at the address as provided. In the event the delivery is not executed due to any reason whatsoever, the order shall be considered complete, and re-delivery or a refund will not be an option. The order will be deemed executed and delivered in the following events: